With their time split between litigation, advising clients, negotiating agreements, conducting research, writing briefs, mediation, and remaining updated on new regulatory changes and laws, lawyers do it all. Luckily, attorneys do not have to do everything as some tasks are better left to others. Some of the most successful lawyers maximize their time by using a phone answering service for lawyers which allows them to maintain focus on their hectic day.
Keep reading for more information if you are interested in learning more about attorney answering services!
Benefits of a Lawyer Phone Answering Service
For the modern overburdened attorney, there is a variety of answering services personalized for specific challenges or needs. The benefits are overwhelming and include:
Better Client Experience
Part of the role of a phone answering service for lawyers is to provide the best possible customer service. It is the agent’s job to ensure your customer’s needs are met and brighten their day.
Better Initial Impression
First impressions are everything and critical to gaining new clients they first call the office. WOW, your newest prospects every time by hiring an answering service that generates personal connections that will have your new clients ending the conversation impressed.
Improved Lead Count
Attorney answering services work to maximize the number of new prospects while collecting valuable marketing information for your team to follow-up.
Increased Flexibility
An answering service makes it easy for you to take the calls you want, when you want to, and have the service manage all others. This allows you to focus on your work without the disruption of continuous phone calls.
Increased Response Rates
Your attorney answering service provider minimizes the number of missed calls. This makes your firm available to new and existing clients around-the-clock. Your clients will be able to speak to a live agent at any time of day or night, including during holidays.
Features of an Answering Service
Like with any product or service, not all legal answering services are created equal. Therefore, you must find a service that has some or all the following attributes:
- Agents can make outbound calls
- Call filtering and prioritization capabilities
- Call forwarding
- Operated by live humans
- Optimized for client intake
- Phone service and live chat
- Software integrated with law practice management and legal technology programs
- The service logs chat transcripts
A phone answering service for lawyers offers a multitude of benefits that can help you run your business and speak to clients without missing any important calls, including after business hours. Like with any service, it is important to find the best fit for your needs and many attorney answering services can customize your plan with a variety of convenient options. If you are searching for the best way to increase productivity throughout the day, an answering service can help!
